To hide 8x8 Contact Center extensions from the company directory.
- 8x8 Contact Center
- 8x8 Admin Console
- Company Directory
- Log in to 8x8 Admin Console as an administrator.
- Navigate to Home > Users.
- Search for the VCC extension user that you want to hide from the company directory. Click to edit.
- Scroll down to Virtual Contact Center (VCC) agent settings.
- Click on the slider to disable the setting.
- Click Save.