Why Inbound calls do not follow forwarding rules
Inbound calls are offering to the end-user whilst end-user is busy on the line.
- When user is busy
- When user does not answer the call within 10 seconds
- Admin Console
- Forwarding Calls
- Please ensure call waiting is not enabled on the extension.
- Extension is on DND status then calls overflow to extension`s voicemail
If the call waiting is enabled then it will not follow call forwarding rules and offer to the end-user