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8x8 Support

Why wont my ring group or AA forward to external numbers?


Why wont my ring group forward to external numbers?

Applies To

  • Ring Groups
  • Auto Attendants
  • 8x8 Admin Console


Is there a number assigned to the ring group/AA?

If not it will use the Site's Main Number to make outbound calls. Please Make sure there is a Site Main Number or a ring group/AA number set, otherwise, the system won't know where to call out from and it will fail.


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