When uploading a Bulk Contacts .csv file, you get the following payload error in the process contacts report sheet:
|Invalid payload. firstName: First name should be specified.|
- Admin Console
- Contact Bulk Upload
- Save the file from excel as the following format: CSV (comma delimited) (*.csv)
- Re-upload the .csv file
From our testing, this is a parser error caused by uploading a file formatted as CSV UTF-8, which has the same file extension (.csv) but is not an acceptable format for our system.