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8x8 Support

Bulk Contacts Upload Error Invalid Payload Firstname First Name Should Be Specified


When uploading a Bulk Contacts .csv file, you get the following payload error in the process contacts report sheet: 

Invalid payload.  firstName: First name should be specified.

Applies To

  • Admin Console
  • Contact Bulk Upload


  1. Save the file from excel as the following format: CSV (comma delimited) (*.csv)
  2. Re-upload the .csv file


From our testing, this is a parser error caused by uploading a file formatted as CSV UTF-8, which has the same file extension (.csv) but is not an acceptable format for our system.