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8x8 Support

Forward Calls From an Extension to Another Number in 8x8 Admin Console

Note-Icon.png Note: To forward calls from an extension to another number in Account Manager, the legacy version of 8x8 Admin Console, click here.


Forward a single extension to another internal extension, or an external number. This can be used so that calls are never missed. 

Applies To

  • 8x8 Admin Console
  • Call Forwarding
  • Extensions


  1. Log in to 8x8 Admin Console
  2. Click Users.
  3. Click Edit (pencil icon) to the right of the user you wish to select to edit.
  4. Go to Call Forwarding and select the checkbox to enable one of the following forwarding scenarios.
    • Forward all Calls  
    • When User is Busy
    • When User does not Answer the Call
  5. Click Edit (pencil).
    CM- Increase Ring Timer-548x59.png
  6. Click Selected Users or External Numbers
  7. Enter the External Number to which your calls will be routed.
  8. Click Save.
  9. Save the user's profile.