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8x8 Support

Call History Shows the Ring Group's Name not the Caller's Name


Are Ring Group calls supposed to show the Ring Group name instead of the Caller's Name in the Call History?

Applies To

  • Ring Groups
  • Call History
  • Work for Desktop
  • Work for Web
  • Work for Mobile


This is expected behavior for calls offered through Ring Groups. While the call is actively being offered, the notification will display the Caller's Name and Caller's Number as long as the Ring Group is configured that way. Afterwards, the Call History will still show the Caller's Number, but the Ring Group Name will be displayed instead of the Caller ID information.