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8x8 Support

How to Hide Ring Group from the Contact Directory in 8x8 Admin Console


Hiding your ring groups from the contact directory that displays in Work for Desktop and Work for Mobile.

Applies To

  • Work for Desktop
  • Work for Mobile
  • 8x8 Admin Console


  1. Log in to 8x8 Admin Console.
  2. Click Ring Groups.
  3. Next to the desired ring group, click Edit (pencil icon).
  4. Under Basic Information, click the toggle to disable the ability to Display Ring Group in company directory. The toggle is gray when the setting is disabled, and blue when the setting is enabled.
  5. Click Save.
  6. The selected Ring Group will no longer show in the 8x8 contact directory.