Allowing Agents the Ability to Enable/Disable Themselves from Queues
How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat, and Voicemail queues.
- 8x8 Contact Center
- Contact Center Configuration Manager
- Log in to Contact Center Configuration Manager as an administrator.
- Click Users.
- Click Edit (pencil icon)
- Navigate to Properties.
- There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.
- Click Save.