Allowing Agents the Ability to Enable/Disable Themselves from Queues

Objective

How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat, and Voicemail queues. 

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• Queues

Procedure

1. Log in to Contact Center Configuration Manager as an administrator.
2. Click Users.
3. Click Edit (pencil icon)
4. Navigate to Properties.
5. There will be a checkbox next to Allow agent to change Enable/Disable settings in Assigned Queues. By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.
6. Click Save.