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8x8 Support

Do 8x8 Work services (Ring Group, Call Queue, Auto Attendant) show in Agent Workspace Contacts?

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Question

Do 8x8 Work services (Ring Group, Call Queue, Auto Attendant) show in Agent Workspace Contacts?

Applies To

  • Agent Workspace
  • Contacts (not Directory)

Answer

  • We don't currently show 8x8 Work services (Ring Group, Call Queue, Auto Attendant) in Contacts in Agent Workspace by design.
  • We hope to add this in the future.

Additional Information

  • These can be accessed in the Directory on the right in Agent WorkspaceAgent Workspace Contacts Directory.png
  • The directory can not be accessed in Agent Workspace via CRM integrations