Click to dial in Netsuite

Symptom

Clicking on a phone number (click-to-dial) attempts to opens a new 8x8 Integration phone window even though one is already open and logged in, and the call is not made.

Applies To

• 8x8 Contact Center
• Netsuite integration with 8x8 Professional Services customization
• Click-to-dial

Resolution

Change the Click-to-dial CTI URL to https://cloud8-pro-services.8x8.com/mapanelweb/public/launcher/click2dial.html?phone={phone}

Cause

Click-to-dial is opening the wrong URL: "cloud8-pro-services.8x8.com/mapanelweb/public/launcher/netsuite.html"