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Why does the Quality Management and Speech Analytics API return 400 Bad Request when requesting over 10,000 records?

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Question

Why does the Quality Management and Speech Analytics API return 400 Bad Request when requesting over 10,000 records?

For example, GET request:

https://api.8x8.com/qm/uk/v1/interactions?size=100&page=101

Response Body:

Something went wrong. Can't execute request for the given criteria.

Applies To

  • Quality Management and Speech Analytics API

Answer

  • The Quality Management and Speech Analytics API has a limitation where the response is limited to 10,000 records.

Additional Information

https://developer.8x8.com/analytics/...interactions-1

A count of the records can be obtained

https://api.8x8.com/qm/uk/v1/interactions/count?startTS=2023-02-13 00:00:00&endTS=2023-02-14 00:00:00

https://developer.8x8.com/analytics/...ractions-count