Agent Management Active Queue Only Shows 0 of 2

Symptom

Agent Management Active Queues shows '0 of 2' but it should show '1 of 2'.

There is an Agent who is assigned to two queues and enabled for one of the queues.

1. Log into 8x8 Agent Console as a Supervisor.
2. Select Menu > Monitoring > Agent Management > Active Queues.
3. The Agent shows '0 of 2'  - it should be '1 of 2'.

Agent Management does show the Agent is taking calls. In the Agent Status list, the Agent's status changes between available or Busy.

Applies To

• 8x8 Contact Center
• 8x8 Agent Console

Cause

Please create a case with 8x8 Technical Support to resolve.