How To Create VCC Analytics Dashboard for Call Queue Summary

Objective

Check call queue summary like how many calls are waiting in the queue, an average time of answering calls and etc. 

Applies To

• VCC Analytics
• VCC Dashboard
• Call Queue Wallboard 

Procedure

Login into 8x8 VCC Analytics 

1. Go to Dashboards Tab and click on New 
2. Click , and select to add a Queue Summary widget from the drop-down menu.
   
3. In the widget that opens on the right, enter the name of the widget.
   
4. Under View Metrics As, select to view the data in tabular or graphical format. The chart refreshes every five seconds.
5. Select the queues you supervise. Click  next to Queues, and click Configure to select from the drop-down list of queues, or search the list to add specific queues quickly (John selects Tiers 1, 2, and 3).
   
6. Click Save. It saves the queue summary widget.
   
   

Additional Information