Skip to main content
Agent is taking a long time to dial outbound in the contact center
8x8 Support

Agent is taking a long time to dial outbound in the contact center

 

Symptom

Dialing outbound is taking longer than it should for a contact center agent to connect.

kbstuck1.png

Applies To

  • Virtual Contact Center agent console

Resolution

Have a contact center administrator do the following:

  1. Login to the Virtual Contact Center - Configuration manager
  2. Click 'users'
  3. Click on the 'phone' tab
  4. Navigate to the 'outbound calling' section
  5. Change the 'calling line ID' to a valid number. It may show all 0's which would cause the dialing issue.

kbstuck2.png

kbstuck3.png

Cause

The agent's calling line ID may not be set to a valid number.

 

  • Was this article helpful?