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Can chat offer canned answers before initiating chat session?
8x8 Support

Can chat offer canned answers before initiating chat session?

Applies To

  • 8x8 Contact Center 
  • Chat Design
  • Chat Script

Answer

Unfortunately, the 8x8 Contact Center Chat Script is not able to offer other webpages to customers. An example of this would be a list of frequently asked questions but a web developer would need to create their own web page to offer the list of FAQs when a customer requests a chat.

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