How to Disable the Call Notification Beep

Objective

Turn off the call notification beep.

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• Enhanced Ringtone

Considerations

The call notification beep is part of the Enhanced Ringtone feature.  There is no way to turn off the call notification beep and still have the other portions of Enhanced Ringtone work.  So in order to turn off the beep means one must disable the Enhanced Ringtone feature.

Procedure

1. Log in to Contact Center Configuration Manager. 
2. Go to Profile.
3. Uncheck Enable Enhanced Ringtone. 
   
4. Click Save and have all Agents to log out and back in. The notification beeps should now be removed.