Forward from Contact Center Script to 8x8 Work Extension. This can be any 8x8 Work Extension on the associated PBX including User, Auto Attendant or Ring Group.
- Contact Center
- Configuration Manager
- Log into Configuration Manager.
- Select Scripts from left-hand menu.
- Edit the intended script.
- Select Script tab.
- Select Add to insert the Forward to External Number object.
- Enter an Object tag.
- Enter the 8x8 Work extension number into the phone number.
- Click OK button.
- Click Save button at the top of the script.
A with VOVCC Dial Plan must be used in an Contact Center which contains a pattern to allow extension dialing to the 8x8 Work PBX