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8x8 Agent Console Reporting Failed Insufficient Permissions
8x8 Support

8x8 Agent Console Reporting Failed Insufficient Permissions

Symptom

When downloading reports through 8x8 Agent Console, you receive an error that reads:

"Failed - Insufficient permissions."

VCC AGUI Report Failed.png

Applies To

  • 8x8 Contact Center Reporting
  • Report downloads

Resolution

Either rename the .xls file or delete the duplicate file names within the directory.

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