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Why does Interaction Timed Out show in reporting for users whose Status is On Break
8x8 Support

Why does Interaction Timed Out show in reporting for users whose Status is On Break

Question 

What does InteractionTimedOut mean, as seen on reports such as "Agent: Status change details"?

Applies To

  • 8x8 Contact Center

Answer

Users will automatically be placed On Break when a call is offered and it times out due to the agent not answering. InteractionTimedOut is the reason why the status On Break kicks in.