Call loss can be experienced evenly or in bursts. A burst indicates a sudden loss of data, creating a short period of poor quality. Follow the steps below to view the Burst Loss Density and Burst Gap Loss, values that indicate a sudden burst of packet loss. The closer the number is to the higher part of the recommended range (100 or 255) shows whether the packet loss was experienced in a burst, or was evenly distributed.
To view the Burst Loss Density and Burst Gap Loss
- Click + next to the Call Quality Detail report to get advanced details (EndPoint Voice Quality Report).
- View the Burst Loss Density (BLD). The recommended BLD range is as follows:
- Desk Phones: 1 - 100 for desk phones such as Polycom
- Virtual Office Mobile, Desktop, or Online: 1 - 255
Example: If the Local.BurstGapLoss reads BLD: 99.6, this loss occurred in a burst, meaning that network packet loss has occurred during this call. Packet loss often occurs when you exceed your router's bandwidth.