Skip to main content
Auto Attendant Not Routing to Ring Group Correctly
8x8 Support

Auto Attendant Not Routing to Ring Group Correctly

  1. Last updated
  2. Save as PDF

Symptom

My Auto Attendant is not routing to my Ring Group correctly.

Applies To

  • Virtual Office Configuration Manager
  • Auto Attendant
  • Ring Group

Resolution

  1. Home > Auto Attendants > Edit.
  2. Select Edit Settings.
    2019-08-21_10-22-58.png
  3. Ensure action is set to 3 (and not 0).
  4. Click Save.
    2019-08-21_10-25-53.png

Cause

Having a 0 setting under action does not give the Auto Attendant enough time to correctly pass the call to a Ring Group and will cause the call to hang up.

Additional Information

Typically this issue occurs when forwarding to an overflow ring group where the primary ring group is busy.