My Auto Attendant is not routing to my Ring Group correctly.
- Virtual Office Configuration Manager
- Auto Attendant
- Ring Group
- Home > Auto Attendants > Edit.
- Select Edit Settings.
- Ensure action is set to 3 (and not 0).
- Click Save.
Having a 0 setting under action does not give the Auto Attendant enough time to correctly pass the call to a Ring Group and will cause the call to hang up.
Typically this issue occurs when forwarding to an overflow ring group where the primary ring group is busy.