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Unable To Update Voicemail Greeting For A User
8x8 Support

Unable To Update Voicemail Greeting For A User

 

Symptom

When attempting to update the External Voicemail Greeting for a particular user in 8x8 Admin Console, you encounter the error Failed at saving external voicemail greeting. The greeting does not save.

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Other users' voicemail greetings can be set without error

Applies To

  • 8x8 Admin Console
  • Users
  • Voicemail settings

Resolution

Please create a case with 8x8 Technical Support.

8x8 Technical Support will trouble shoot the user's configuration logs for the cause of the error.

 

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