When attempting to update the External Voicemail Greeting for a particular user in 8x8 Admin Console, you encounter the error Failed at saving external voicemail greeting. The greeting does not save.
Other users' voicemail greetings can be set without error
- 8x8 Admin Console
- Voicemail settings
Please create a case with 8x8 Technical Support.
8x8 Technical Support will trouble shoot the user's configuration logs for the cause of the error.