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8x8 Support

Why wont my ring group or AA forward to external numbers?

Question 

Why wont my ring group forward to external numbers?

Applies To

  • Ring Groups
  • Auto Attendants
  • 8x8 Admin Console

Answer

Is there a number assigned to the ring group/AA? If not it will use the Site's Main Number to make calls out. Please Make sure there is a Site Main Number set or a ring group/AA number is set, otherwise the system doesn't know where to call out from and will fail.

 

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