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How to block calls from a specific caller in 8x8 Admin Console
8x8 Support

How to block calls from a specific caller in 8x8 Admin Console

Objective

Block calls from a specific telephone number from reaching an extension.

Applies To

  • 8x8 Admin Console

Procedure

  1. Log in to 8x8 Admin Console.
  2. Navigate to Users and search for the user in question. Click Edit_Button.png to edit the user. 
  3. Navigate to the Call forwarding rules section and click Add_New_Rule.png.
  4. Give the rule a name
  5. Under When to apply this rule, choose Selected callers. In the box that populates, type the telephone number (including country code) you wish to block from reaching this extension and then select it from the list. Then, click Add to list.png.
  6. Under During what time, choose Anytime.
  7. Under Forward the calls to, select No one and play busy.
  8. Click Save in the forwarding rules window, and then click Save again on the main page.