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Call Queue Repeating Message Not Playing When Expected
8x8 Support

Call Queue Repeating Message Not Playing When Expected

 

Symptom

Call Queue Repeating Message not playing.

Applies To

  • Account Manager
  • 8x8 Admin Console
  • Call Queues

Resolution

Users should log out of the call queue when they are not available to answer calls.

Alternatively add an extra message in the Auto Attendant, as a sub-menu, so the caller can hear an additional message before queuing.

Cause

The expected behavior of Call Queue Repeating Message is that the repeating message only plays while all other agents are busy, logged out, or on calls. If any phone is ringing for an agent, that time is not counted for the repeated message loop.