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8x8 Support

Ring Group Call Forwarding Error Failed At Updating Call Forwarding Rules

Symptom

Trying to save Ring Group A with a Call Forwarding rule to Ring Group B gets the error "Ring group saved with errors. Failed at updating call forwarding rules."

  1. Log into the Virtual Office Configuration Manager.
  2. Go to Ring Groups > edit Ring Group A.
  3. Under Call Forwarding > edit 'Forward all calls'.
  4. Type in the extension of Ring Group B, the list displays 'Ring Group B (Ring Group)'.
  5. Select 'Ring Group B (Ring Group)' > click Save, the Forward all calls dialog closes.
  6. Click Save > the error displays in red at the top, "Ring group saved with errors. Failed at updating call forwarding rules."

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Applies To

  • Virtual Office Configuration Manager Ring Groups

Resolution

Use 'Dial to' instead of the name 'Ring Group B'.

In step 4 and 5 above:

  • Typing in the extension of Ring Group B, also displays 'Dial to: 9999' where '9999' is the extension for Ring Group B.
  • Select 'Dial to: 9999', then the rule and ring group can be saved without error, and the rule is followed.

clipboard_e4e329054abc17de3f3738949685bc8d3.png

Cause

Ring Group A and Ring Group B are in different PBXes of you 8x8 account.
When selecting the ring group name, the system looks for the ring group within the same PBX.

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