Skip to main content
How do I download my Voicemails?
8x8 Support

How do I download my Voicemails?

Objective

Downloading a voicemail message.

Applies To

  • Virtual Office Desktop
  • Voicemail

Procedure

  1. Log in to Virtual Office Desktop.
  2. Click Calls (Phone icon).
  3. Click Voicemails.
  4. Hover over the voicemail that you want to download. Three dots (voicemail options) will appear.
  5. Click the three dots and select Download.
    2019-10-29_11-46-27.png

From here, you can also:

  • Call back: Hover over the voicemail, and click the Phone  icon that pops up.
  • Delete: Hover over the voicemail, click the More icon that pops up, and select Delete  that pops up. You are able to select which voicemails you want to delete; once you are finished selecting, click Delete.
  • Mark as read or unread: Hover over the voicemail, click the More  icon that pops up, and select Mark Read or Mark Unread. You are able to select which voicemails you want to mark; once you are finished selecting, click Mark read or Mark unread to confirm.
  • Download: Hover over the voicemail, click the More  icon that pops up, and select Download to save it as an AU file. A window pops up in which you can choose where to store the downloaded file. Once the voicemail has finished downloading, you receive a notification in the corner of your screen.
  • Message: Hover over the voicemail, click the More  icon that pops up, and select Message to send a chat message to the caller who left the voicemail.
  • View contact details: Hover over the voicemail, click the More  icon that pops up, and select Contact details to view information associated with the caller who left the voicemail.

Email Notifications

You can also enable email notifications for voicemails you receive:

  1. Go to Settings > Account settings to open your account settings.
  2. Under My Services, enable email notifications for incoming voicemails. In the email, you can choose to include:
    • A link to a web page where you can access your voicemails, and an attachment containing the voicemail.
    • Only an attachment containing the voicemail.
    • Only a link to a web page where you can access your voicemails.
    • Only a written notification that the voicemail was received.
  3. When you receive a voicemail in Virtual Office, you can open the email notification to access the desired content. If you configured your email notifications to include an attachment containing the voicemail, you can access your voicemail directly from your inbox.

Additional Information

Once downloaded, you can choose to play the audio files in a media player or perhaps send them elsewhere via email.

To listen to your voicemail via a browser, using Virtual Office Online, click here.

  • Was this article helpful?