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8x8 Support

8x8 Work Multi-Device Support

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What is it?

Multi-device support allows a single user to log in to up to 3 concurrent devices on the same platform (3 Desktop, 3 Mobile). For example, a user with both a home and work computer can be logged into Work for Desktop on both devices to receive calls and chats on both. The same applies to users who may want to use both a phone and a tablet with Work for Mobile. 

How does it work?

Incoming calls will ring simultaneously on all devices where the user is logged in (across mobile, desktop, and web). Once a call is answered on any of the devices, the flip call banner is displayed on all others.

Logging into additional devices will log the user out of one of the previous devices according to the following rules:

Work for Desktop

  • Logging in on a 4th device will force a logout on the first device the user was logged into. 

Work for Mobile

  • Logging in on a 4th device while the other 3 are in the background (not active) will force a logout on the last device when receiving an incoming call on one of the other devices, or when switching to an older instance.

  • Logging in on a 4th device while the other 3 are in the foreground (active) will force a logout on the first logged-in device

Note: If there is an active call on the first logged-in device, the iOS app will wait for the call to finish, but the Android app will terminate the call and log out of the app immediately

  • Logging in on a 4th device with a mix of foreground and background devices will force a logout on one of the background devices

Known Limitation: The current Nomadic 911 solution does not function with multiple Work for Desktop instances.

FAQ

How does multi-device support function with Work for Web?

  • Multi-device support does not apply to Work for Web and does not count against the device limit of 3

  • Calls will only be received on the active tab (notification is shown on other tabs where a user can choose to receive calls)

Can you answer one call on Work for Desktop and a second call on another instance of Work for Desktop?

  • Yes, but the platform is limited to only 2 concurrent calls.

Is there a way to see which devices are logged into Admin Console or in Work itself?

  • Not currently

What happens if the first device is on a call and the user logs into the 4th device?

  • If there is an active call on the first logged-in device, the iOS app will wait for the call to finish, but the Android app will terminate the call and log out of the app immediately

What happens with the call flip banner if there is more than one active call?

  • The first call will get a call flip banner, the second will not.

Only the business hours and snooze notifications are synced, the other notification settings are device-specific.

8x8 restricted this functionality from specific users based on potential system capacity and balance concerns. Contact your Sales representative to discuss how this feature could work for your environment.