Skip to main content
8x8 Support

How to Warm Transfer a call in 8x8 Work Desktop


Warm transferring a call in Work for Desktop, where you speak to the person you are transferring to before sending the call to them.

Applies To

  • Work for Desktop


Additional Information

If for some reason you do not see the Warm Transfer  option, you can also use the Merge Calls feature to perform a warm transfer.

  1. On an active call, click More and then Add Call.


  1. Enter the number you wish to call, or choose a contact from your directory. and then click the + icon.


  1. When connected to your chosen party, click the More and then Merge Calls.



  1. To leave the call, click the End Call button and select Let others continue.


  • Was this article helpful?