Warm transferring a call in Work for Desktop, where you speak to the person you are transferring to before sending the call to them.
- Work for Desktop
If for some reason you do not see the Warm Transfer option, you can also use the Merge Calls feature to perform a warm transfer.
- On an active call, click More and then Add Call.
- Enter the number you wish to call, or choose a contact from your directory. and then click the + icon.
- When connected to your chosen party, click the More and then Merge Calls.
- To leave the call, click the End Call button and select Let others continue.