How to Warm Transfer a call in 8x8 Work Desktop

Objective

Warm transferring a call in Work for Desktop, where you speak to the person you are transferring to before sending the call to them.

Applies To

• Work for Desktop

Procedure

Additional Information

If for some reason you do not see the Warm Transfer  option, you can also use the Merge Calls feature to perform a warm transfer.

1. On an active call, click More and then Add Call.

2. Enter the number you wish to call, or choose a contact from your directory. and then click the + icon.

3. When connected to your chosen party, click the More and then Merge Calls.

4. To leave the call, click the End Call button and select Let others continue.