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Can I Manage Faxes in Virtual Office Mobile?
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Can I Manage Faxes in Virtual Office Mobile?

Manage Fax in Virtual Office Mobile

The 8x8 Virtual Office mobile app enables you to manage faxes you send from the desktop app and receive from your colleagues.

Applies To

  • Virtual Office Mobile IOS and Android

How do I view and manage faxes?

You can view and manage all your faxes under Faxes in the Calls  tab. In addition to viewing sent and received faxes, you can see at a glance if a fax sent from the Virtual Office desktop app was canceled or failed to reach the intended recipient.

How do I receive notifications?

When you first install the Virtual Office mobile app, you receive a prompt asking to allow the application to send you device-based notifications. If you decline the prompt, notifications are disabled by default. To enable notifications again, tap your profile image icon in the app header to open your Profile screen, and go to Settings.

If you do not see notifications despite being logged in, go to your device settings to enable notifications. You can then fine-tune your notification preferences from within the app.

To enable notifications on your device:

  1. Go to Profile > Settings > Device Settings to open Virtual Office permissions in your device settings.
  2. Enable Virtual Office notifications, and edit the notification settings as needed.

To manage notification settings in Virtual Office:

  1. Go to Profile > Settings.
  2. Under Notifications, enable or disable notifications for:
    • Messages: IM and SMS chat messages, faxes, and voicemails
    • Missed Calls: Incoming calls that timed out and went to voicemail, or were hung up before being answered
  3. Go to Sounds to select the ringtone to play on an incoming Virtual Office call; your selection does not affect your message notification sound, or your ringtone for calls to your device number.
    The Virtual Office mobile app follows your device-set vibrate settings for notifications.

How do I share faxes?

Want to share a Virtual Office fax while away from your computer? You can share a fax from the Virtual Office mobile app without having to switch over to your desktop.

To share faxes:

  1. In the Calls  tab, go to Faxes to access your list of faxes.
  2. Tap the desired fax to open the fax details.
  1. Tap the Share  icon to open a menu of applications on your device you can use to share the fax.
  2. Select the desired application, and continue to share the fax.

How do I delete faxes?

To delete faxes:

  1. In the Calls  tab, go to Faxes to access your list of faxes.
  1. Swipe left on the desired fax, and select the Delete  icon that pops up to erase the fax.
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