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8x8 Support

Agent-to-Agent Calls to Users Working Offline Fail in 8x8 Contact Center


When making internal calls in Contact Center, calls are dropping if users are on any status other than Available.

Applies To

  • Contact Center


  1. Go to Agent Extension Script.
  2. Edit 'Transfer to Agent' object.
  3. Enable 'Working Offline' for Transfer to agent even if the status is.


The script is not enabled to dial agents if working offline.

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