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8x8 Support

Facebook Social Channel token expiration email


Will I be notified before a Facebook Social Channel token expires?

Applies To

  • Contact Center
  • Facebook Social Channel


A notification email will be sent as a reminder to your Maintenance email distribution list configured in Configuration Manager for Contact Center, Home, Profile, Service notifications - email addresses.

  • From:
  • To: Maintenance email distribution list
  • Subject: Channel token expiration
  • Body: Your token for Facebook channel channelName in Contact Center setup tenant, will expire in expiration time. Please navigate to link to refresh it.

Additional Information

  • This email is sent via the tenant's SMTP server configured in Configuration Manager for Contact Center, Home, Security, SMTP Servers