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8x8 Support

Inbound Contact Center calls not reaching endpoint due to Agent Script state


When an inbound call comes through Contact Center to a user, wether it is an external or an internal call, the caller does not receive a ringback and the callee (the user) does not receive a ring alert.

Applies To

Contact Center


As an administrator, try toggling the Agent Script for the affected user, as follows:

1. Log into Configuration Manager for Contact Center;

2. Navigate to Users -> Phone -> Channels and Scripts linked to this Agent;

3. Under Script Name - PBX number, select Agent DID script, and Save;

4. Under Script Name - PBX number, select Agent Extension script, and Save;


Agent script possibly in corrupt state

Additional Information

If toggling the Agent Script does not resolve the issue, please create a case with 8x8 Technical Support.

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