Allow or deny agents call recording controls.
- Contact Center
- Call Recording
- From the application panel, login to Contact Center Configuration Manager;
- From the left side, select users, and double click the user you want to change the settings for;
- Select the Phone tab;
- From the Agent's Recording Controls section, select the desired option.
- The end_user for which this setting has been amended, would need to log-out and back in the Contact Center Agent Workspace