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8x8 Support

Set agent's recording controls in Contact Center Configuration Manager


Allow or deny agents call recording controls.

Applies To

  • Contact Center
  • Call Recording


  1. From the application panel, login to Contact Center Configuration Manager;
  2. From the left side, select users, and double click the user you want to change the settings for;
  3. Select the Phone tab;
  4. From the Agent's Recording Controls section, select the desired option.
  5. The end_user for which this setting has been amended, would need to log-out and back in the Contact Center Agent Workspace
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