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8x8 Support

Why Are Our Pending Callbacks Disappearing From The Queue?


  • Pending callbacks in the 8x8 Contact Center Callback Queue are disappearing

Applies To

  • Contact Center


  1. As a Contact Centre administrator, log in to your Contact Centre application
  2. Navigate to your Scripts
  3. Select the Script for where your callbacks are set
  4. Navigate to the label for Callback and edit the Callback object 
  5. Review the "Cancel callback after" option - this is the duration after which call back request will be cancelledCallback Cancellation Option.png
  6. Adjust the time as necessary for your requirements


Cancel Callback After period was set to a shorter time period than required.