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8x8 Support

Agents Cannot See Voicemail Queues


Agents cannot see or get offered transactions from the voice mail queues.

Applies To

  • 8x8 Contact Center
  • Configuration Manager for Contact Center
  • Agents


Assign and enable the agents for the Voice Mail queues.

  1. Log in to Contact Center Configuration Manager.
  2. Select Queues/Skills.
  3. Double click on the Voicemail queue name.
  4. Select the Members tab, the list of available agents is displayed.
  5. Check the boxes Agents assigned and Agents enabled for the desired agents.
  6. Click Save.


Agents are not assigned or enabled for the Voicemail queues.

Additional Information

You can turn on Notifications to send email notifications when a voicemail is in the queue:

  1. Select the Notifications tab.
  2. Check the box Enabled.
  3. Enter a group email list, or individual email addresses, separated by a comma.
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