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8x8 Support

Offering Chat Canned Answers Before Handoff to Agent

Applies To

  • 8x8 Contact Center 
  • Chat Design
  • Chat Script


The 8x8 Contact Center Chat Script is not designed to answer canned answers prior to handoff to a chat agent.  To achieve this, you would need to find a chatbot provider to integrate with your current live chat platform.

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