Chat shows "Sorry, something went wrong. Please try again later." when a user clicks to start, such as after completing a pre-chat form.
- Contact Center
- Locate the script used by the chat.
- Ensure that the chat script routed the interaction to a forward to queue script object.
This can be caused by the script not routing the interaction to a queue and it routes to the default termination at the end of the script.
This can happen due to the incorrect configuration of script objects such as test variable.