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8x8 Support

Unable to Activate Channel Number in 8x8 Contact Center


When calling the Channel Number in 8x8 Contact Center, you hear an error message that says, "The number you reached is not activated. Please try again later."

Applies To

  • 8x8 Contact Center
  • Configuration Manager
  • Admins


  1. Log in to Contact Center Configuration Manager.
  2. Click Channels.
  3. Click Edit (Pencil icon) for the Channel Number that is not working.
  4. Select checkbox: This channel is enabled.
  5. Click Save


The Channel Number was previously deactivated or disabled.

Additional Information

Please reach out to 8x8 Support if you are getting the error message after enabling the Channel Number.

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