Skip to main content


8x8 Support

How to Access Call Recordings as a Supervisor


To gain access to agent call recordings as a Virtual Contact Center Supervisor.

Applies To

  • Virtual Contact Center
  • Virtual Contact Center AGUI
  • Call Recordings


  1. Log into Virtual Contact Center AGUI.
  2. Click Work Offline.
  3. Select Menu > Monitoring.
  4. Select Playback.
  5. Click on the Transaction Id
  6. Click Play.

Additional Information 

If the Agent is not a Supervisor, follow the guide on granting access

  • Was this article helpful?