How to Enable or Disable Agents' My Recording Functionality

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Objective

Enable or disable agents' My Recording functionality.

Applies To

8x8 Contact Center
Contact Center Configuration Manager

Procedure

Log in to Contact Center Configuration Manager.
Navigate to Home > Profile.
To enable the My Recordings functionality, tick the box next to Enable Agent's My Recording Functionality, then click Save.
To disable the My Recordings functionality, untick the box next to Enable Agent's My Recording Functionality, then click Save.

Additional Information

Agents will need to log out and back into the 8x8 Agent Console in order for the change to take effect. Agents can access the My Recording functionality from the Options dropdown while on a live call.
Play My Recording Option.png