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How to Include Custom Fields in 8x8 Contact Center Reports


To include custom fields in 8x8 Contact Center reports. 

Applies To

  • 8x8 Contact Center 
  • 8x8 Agent Workspace 
  • Reports


  1. Log in to 8x8 Agent Workspace as a Supervisor. 
  2. Select Work Offline.
  3. Click Tasks (calendar icon).
  4. Click Report.
  5. Click New Report.
  6. Enter a Report Title.
  7. Select the desired fields. 
    Screen Shot 2019-11-20 at 11.38.28 AM.png
  8. Complete the report. 
  9. Click Download.
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