Skip to main content


8x8 Support

Stuck Call in 8x8 Contact Center Voicemail Queue


There is a "stuck" interaction that needs to get cleared out of an 8x8 Contact Center Voicemail queue.

These stuck voicemail shows in the 8x8 Agent Workspace in the voicemail queue, and in the numbers of any reports or wallboard.

Applies To

  • 8x8 Agent Workspace
  • Wallboard


Have an agent log into the Agent Workspace and take the voicemail interaction, after listening to the voicemail, select the option to delete it.

For information on accepting the voicemail interactions, see the online documentation: Accept Voicemail Interactions


The voicemail was received by an agent via email, but they did not follow the instructions to delete the voicemail.

Additional Information

For interactions stuck in an inbound phone queue, see the Knowledge Base article: Stuck Call in Contact Center Queue

  • Was this article helpful?