Stuck Call in 8x8 Contact Center Voicemail Queue

Symptom

There is a "stuck" interaction that needs to get cleared out of an 8x8 Contact Center Voicemail queue.

These stuck voicemail shows in the 8x8 Agent Console in the voicemail queue, and in the numbers of any reports or wallboard.

Have an agent log into the Agent Console and take the voicemail interaction, after listening to the voicemail, select the option to delete it.

For information on accepting the voicemail interactions, see the online documentation: Accept Voicemail Interactions

Cause

The voicemail was received by an agent via email, but they did not follow the instructions to delete the voicemail.

For interactions stuck in an inbound phone queue, see the Knowledge Base article: Stuck Call in Contact Center Queue