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8x8 Support

Transaction IDs Are Being Recycled


In reports and in integrated CRM, the 8x8 Contact Center Transaction IDs are used for more than one transaction or task.

Applies To

  • 8x8 Contact Center
  • Reports
  • CRM integration


Transaction ID numbers restart when there is a reboot of the server. For example for system maintenance, or version update. 


It is recommended to use more than just the Transaction ID for transaction identification. Date and Transaction ID is a common combination of data that can be used for unique identification.


System maintenance or version update.