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8x8 Support

8x8 Agent Workspace Reporting Failed Insufficient Permissions


When downloading reports through 8x8 Agent Workspace, you receive an error that reads, "Failed - Insufficient permissions."

8x8 Contact Center Agent Workspace Report Download Failed.png

Applies To

  • 8x8 Contact Center Reporting
  • Report downloads
  • Agent Workspace


Either rename the .xls file or delete the duplicate file names within the directory.


This issue can occur when there are duplicate file names.

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