How do I view and opt out of 8x8 Contact Center queues assigned to me?

View Assigned Queues

1. Log into your Agent Workspace.
2. Click on the Menu button  in the top left-hand corner.
3. Click Profile.
4. Navigate to Assigned Queues.
3. Select the desired media tab such as Inbound, Chat, or Email.
   
4. You will now see a tick next to the queues you are assigned to.

Note: If you have the required account permissions, you may block interactions from a queue by opting out of queue assignments as directed by your contact centre supervisor.

Opting Out of a Queue

1. Log into your Agent Workspace.
2. Click on the Menu button  in the top left-hand corner.
3. Click Profile.
4. Navigate to Assigned Queues.
5. Select the desired media tab such as Inbound, Chat, or Email.
6. Clear the checkbox next to the queue you would like to stop receiving interactions from.
   
7. Select Save.