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8x8 Support

How to Access the 8x8 Contact Center Agent Dial Pad


How to access and use the Dial Pad in 8x8 Agent Workspace.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace
  • Dial Pad


During an active call session, you can use the keyboard or the Dial Pad for digit tone dialing.

When an agent accepts a phone call, the Options menu gets activated in the Control Panel which includes the Dial Pad feature.

  1. While on a call, click on the dial pad button.
  2. Enter the numbers on your keyboard or by manually pressing the numbers on screen. 
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