How to send a Notification Message from 8x8 Agent Console

Objective

How to send a Notification Message from the 8x8 Agent Console.

Applies To

• 8x8 Agent Workspace

Procedure

1. In 8x8 Agent Workspace, go to the Notices tab.
2. Click the Post Notices tab.
   
3. In the Group list, select your agent group, or select All if you are a supervisor and want to send the notice to all your agent groups.
   You must select at least one agent group before you can send the notice.
4. In the Priority area, select the priority level of the message, or select Pop-up.

   Note: If you select Pop-up, Agent Workspace displays the notice as a pop-up message that disables all recipients' tools until the agent selects the message box and clicks Close.

5. Click Post Notices to send the notice.

Additional Information

As an agent you may need to send a notification message or notice to your agent group. It is a fast and convenient way to provide a warning or send a general message to other agents in the same tenant.