Log in to Agent Workspace.
- 8x8 Contact Center
- 8x8 Agent Workspace
- In your preferred browser, enter the URL for your Agent Workspace. Depending on the platform and tenant you are on, the login link might look like this:
The VCC tenant name and platform / cluster ID can be found in the Agent Workspace Profile under Menu > Profile as shown below.
- In the login page, enter your username and password. Click Login.
- By default, Agent Workspace launches in the On Break status.
Note: Agent Workspace usernames and passwords are case sensitive. If your access to Agent Workspace is denied due to IP address restrictions, an automatic email is sent to your Virtual Contact Center administrator. The administrator is then able to give you the access authorization.
- Select Available or Work Offline status to initiate the session. Your supervisor may also instruct you to update certain parts of your Agent Workspace user profile.
Based on the configuration of your 8x8 Contact Center, you may receive the login information through a system-generated email or from your supervisor manually. The login information includes username, a system-generated password, and a URL link to Agent Workspace.