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8x8 Support

8x8 Contact Center Dynamic Campaign API Configuration


Configuring the Dynamic Campaign API for 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Dynamic Campaign
  • API



If you do not confgure a filter all customer records will be added to the campaign

Configure the Outbound Setup

  1. Log in to Configuration Manager for Contact Center as an admin.
  2. Go to Outbound Setup.
  3. Click CRM Objects.
  4. Click + Object.
  5. To the right of Object, click +.

Configure the Campaign

  1. In Contact Center Configuration Manager, go to Campaigns.
  2. Click + Campaign.
    Screenshot 2019-10-23 at 10.12.58.png
  3. Complete the required fields.
  4. Check the boxes next to This campaign is enabled and Dynamic Campaign.
    Screenshot 2019-10-23 at 10.18.42.png
  5. Click Save.
  6. Go to Campaigns > Filter.
    Screenshot 2019-10-23 at 10.21.43.png
  7. Here you can create a filter. In this example, we filtered for the customer where voice equals 111111111111.
  8. Click Test and check the result.
  9. Save and return to campaign list.
  10. The campaign is now ready.
    Screenshot 2019-10-23 at 10.27.45.png

Leveraging the API for configured Campaigns

Click here for a complete guide on interacting with campaigns.

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